Frequently Asked Questions
We know that booking a holiday in Spain can throw up a number of questions. We hope that this guide will help answer some of those questions. If you have any questions that this doesn't answer, please don't hesitate to contact us either via email at email@example.com or by phone on +44 (0)1925 596565.
How do I check availability?
We aim to keep our availabilty calendars up to date at all times. Simply click on the calendar on the top right hand side of the property page to view current availability levels for your chosen property. Available dates will be indicated in green.
Can I speak to someone before I book?
Of course... we love it when we get to speak to our guests! Please do give us a call on +44 (0)1925 596565 and we will be happy to discuss your chosen holiday property with you. We can also take your booking over the phone if you prefer.
How do I book?
You can reserve your chosen property live on line today by clicking on your preferred property on the Property List page and then entering your dates in the "Book Now" date finder located at the bottom of the selected property details page. Then follow the instructions as you progress through the check out process.
Property reservations are not confirmed until the deposit has been paid securely via the Worldpay "Pay Online Now" button during the check out process, so please feel free to explore our selection of properties at your leisure.
Flexible Dates Search Feature.
If you are Flexible on Dates you can enter your required number of nights in the Fast Search box on the home page, and select the flexibility number of nights that suits you, to see on screen all available property options within your range of dates.
please complete the booking process within the property availabiity section. Just select your chosen holiday dates on the top right hand side of the page, click on 'book now' and it will take you through the booking process. At the end of the booking process, guests will be transferred to the secure Worldpay payment page to make the deposit or balance payment. You can pay by using your debit or credit card securely with WorldPay.
What is the deposit?
The deposit is 25% of the total rental price.
How can I pay the deposit?
We accept payments by debit card or credit card via the secure Worldpay "Pay Now" button.
Credit & Debit card payments do not incur a transaction charge.
We also accept bank transfer payment which must be made within one hour of making the reservation.
Bookings are only secured when the deposit has been paid and cleared.
Why should I book with La Cala Lettings?
We pride ourselves on the level of customer service that we provide. We own property in La Cala Mijas Playa Club. We only use one dedicated in resort property management company who visit all the properties on our site and know the areas we operate in very well. This means that we can advise you on all elements of your stay, from which holiday property would best suit you, the best restaurants to visit in the area or the best value for money golf courses etc.
We also offer extremely competitive rates.
Where can I find your booking conditions?
Please click here to see our Booking Conditions.
I've paid my deposit... what happens next?
Once you have paid your deposit, we will send an email confirming that the payment has been received and that the property has been booked for your chosen dates. Please check this email when you receive it to make sure we have all the details correct. After that, sit back and start looking forward to your holiday! We will be back in touch with a reminder when the balance of rental payment is due. At that time, we will also email full directions to your chosen holiday property.
Are you bonded?
As La Cala Lettings are not a package operator there is no requirement for us to be bonded. We pass on your payment to the property owners and we do not hold on to your money. Therefore you can rest assured that the property owner will provide your accommodation in any event. If you want the extra peace of mind when booking and to ensure that your holiday is protected, the best way is to pay by credit card. Your credit card company will cover you in the event of our failure. However, rest assured, this is highly unlikely!!!
How do I pay the balance of rental payment?
You can pay the balance of rental payment in exactly the same way as you paid the deposit,by debit card or credit card via the secure Worldpay Pay Now button.
Do you take a breakages insurance payment cover?
No. We do not ask you for a breakages deposit. However, we do reserve the right to charge if any member of your party causes damage to the property or contents. Please see the booking conditions for more details.
Can you help with organising travel insurance?
I'm afraid that we don't provide travel insurance. However, we strongly recommnend that all our guests take out travel insurance ahead of their stay. All payments to La Cala Lettings are non refundable as we pass your payment on to the property owners promptly.
European residents travelling to Spain should also ensure that they have a EHIC card, which enables you to use the health service facilities whilst on holiday in Spain. Please note that under Spanish law you must always carry your licence, insurance and registration documents with you at all times whilst driving.
Can you help with organising car hire?
We don't book car hire for our guests. We have booked car hire through Rentalcar.com and Doyouspain.com who act as a comparison site for all major car hire companies operating out of Malaga Airport.
What are your check in and departure times?
Check in is from 2 p.m. onwards. If you are arriving early, but no earlier than 11:00am, and the property is not ready for you, it is still usually possible to drop your luggage off at your villa or apartment allowing you to start exploring the area.
Check out is at 10 a.m.
Do you visit all the properties on your site?
It is really important to us that we visit all the properties on our website so that we can offer our guests the best possible advice. Whilst we aim to visit all our properties before they go on our website, this is occasionally not possible. However, all properties would have been inspected by the property management company LCS and we have been working with this company for over 25 years. No properties will be listed if they have not been inspected and approved by either us or LCS.